Samsung Black Friday 2016 Offer

Frequently Asked Questions

Buy a Galaxy S7 edge or Galaxy S7 and get a free Gear VR gift pack.*

Valid Purchase Dates: 11/24/16 - 11/28/16

Valid Purchase Dates for AT&T Only: 11/25/16 - 12/8/16

Valid Gift Claim Submission Dates: 11/24/16 - 12/12/16

Who is eligible to participate in the Samsung Black Friday 2016 Offer?
Any US resident who is at least 18 years of age who purchased a new Galaxy S7 edge or Galaxy S7 from AT&T between 11/25/16 and 12/8/16 or from any other carrier or retailer between 11/24/16 - 11/28/16. No other Samsung devices are eligible for this promotion. AT&T retail customers and customers of select Verizon Authorized Retailers [The Cellular Connection, LLC, ABC Phones of North Carolina, Inc., GoWireless, Inc., Wireless Zone, LLC and Russell Cellular, Inc.] must redeem at point of sale and are not eligible for redemption on the Website/App.
See Terms and Conditions for additional details.
I bought a different Samsung device. Am I eligible for this offer?
No, only purchases of new Samsung Galaxy S7 edge or Galaxy S7 devices qualify.
Can I also submit my purchase for another Samsung Offer?
No, this offer may not be combined with or used in connection with any other Samsung offers, rebates or discounts.
What gift will I receive with a new Samsung Galaxy S7 edge or Galaxy S7 purchase in this offer?
You will receive a free Gear VR gift pack (an estimated $150.00 value) that contains a Samsung Gear VR and Oculus content bonus.
How do I redeem my gift if I purchased from AT&T?
If you purchased an eligible Galaxy S7 edge or Galaxy S7 from AT&T between 11/25/16 and 12/8/16, show your receipt to a sales associate in store to receive your free gift. This offer cannot be redeemed online or through Shop Samsung for purchases made through AT&T.
How do I redeem my gift if I purchased from select Verizon Authorized Retailers?
If you purchased an eligible Galaxy S7 edge or Galaxy S7 from select Verizon Authorized Retailers [The Cellular Connection, LLC, ABC Phones of North Carolina, Inc., GoWireless, Inc., Wireless Zone, LLC and Russell Cellular, Inc.] between 11/24/16 - 11/28/16, show your receipt to a sales associate in store to receive your free gift. This offer cannot be redeemed online or through Shop Samsung for purchases made through these select Verizon Authorized Retailers.
How do I redeem my gift if I purchased from any other carrier or retailer?
If you purchased an eligible Galaxy between 11/24/16 - 11/28/16, visit SamsungPromotions.com/BlackFriday2016 and follow these steps:
Step 1: Claim your free gift
Step 2: Tell us where you’d like your gift to be shipped
Step 3: Provide proof of purchase of your Galaxy phone
Step 4: Review and confirm your submission by 11:59:59PM ET on 12/12/16.

All submissions must meet the Official Terms and Conditions requirements to be approved. After your claim is approved, you’ll receive your gift within two weeks. Your Gear VR will ship with a redemption code which will allow you to download your Oculus VR content bonus from the Oculus app.
How do I redeem my gift through the Shop Samsung app?
Download the Shop Samsung app on a select Samsung device, fill out the required information, and then upload receipt/proof of purchase by 11:59:59 PM ET on 12/12/16. Note: eligible purchases made from AT&T and select Verizon Authorized Retailers can only be redeemed in store, and not through the Shop Samsung app.
What kind of proof of purchase will I need to provide to redeem this offer?
If you’ve purchased an eligible Galaxy, you’ll need a receipt showing that you purchased it between 11/24/16 and 11/28/16 as follows:
  1. In Store Purchase: Save your register receipt.
  2. Online/Phone Purchase: If ordered online or over phone, please save email confirmation of purchase as well as the packing slip received with the device.
  3. If you do not have any proof of purchase, you will need to return to the carrier/seller store and request a proof of purchase that lists which device you purchased as well as purchase date.
What happens if I purchased an eligible device on Samsung.com / Shop Samsung?
Your purchase on Samsung.com / Shop Samsung includes your free Gear VR gift pack, which should have been added to your cart at the time of purchase. If you did not add your free gift to your cart during checkout, please call 1-855-726-8721 for more information. Remember, supplies are limited and may be exhausted.
How do I redeem this offer if it was purchased on behalf of a business?
Business entities participating in this offer must complete the redemption process as noted above. All qualifying device IMEI numbers and Wi-Fi MAC addresses will need to be entered online. Only one hundred (100) qualifying devices can be submitted at once. If more than 100 devices were purchased on the same receipt, you must log back into the website and upload the same receipt and enter the remaining device IMEI numbers and Wi-Fi MAC addresses.
Can I submit for more than one qualifying device?
Yes. If you purchased more than one device in the same transaction, just upload the receipt and enter all device IMEI numbers and Wi-Fi MAC addresses at SamsungPromotions.com/BlackFriday2016. If you purchased more than one device in separate transactions, you will need to submit the first receipt with the IMEI numbers and Wi-Fi MAC addresses for eligible devices listed on that receipt and then submit that claim. Then come back to the site, enter your email on the landing page, and submit the next receipt as well as the information for the devices listed on it.
What information do I need when submitting?
You must have the IMEI number and Wi-Fi MAC address from your purchased qualifying device as well as the receipt in hand in order to fully complete the submission process. Once you enter the qualifying device’s IMEI number and Wi-Fi MAC address and upload the receipt, follow the prompts and complete all required forms at SamsungPromotions.com/BlackFriday2016 to complete your submission.
Where can I find the IMEI number and Wi-Fi MAC address of the qualifying device?
You can find the IMEI number and Wi-Fi MAC address on your new Galaxy device by following the instructions:
  1. From the Home screen, touch Apps.
  2. Touch Settings.
  3. Scroll to and touch About device or About phone. Note: It may be necessary to touch the SYSTEM tab and then touch About device.
  4. Touch Status and you will see your Wi-Fi MAC Address.
  5. Touch IMEI information to see your IMEI. Note: Some phones may show the IMEI number directly in the Status screen.
  6. Your 14 or 15-digit IMEI number will display, along with other IMEI data.
  7. Note: On mobile phones, tap and hold the target text field to copy your IMEI and/or Wi-Fi MAC address.
For further details and instructions, click here.
If I lost my receipt/proof of purchase to the qualifying device purchase, can I still enter if I have the IMEI number and Wi-Fi MAC address?
No, a valid receipt/proof of purchase is mandatory for participation in this offer. Please see your retailer and request a new receipt listing your eligible Galaxy and the date you purchased it.
What happens if I do not submit my information online by end of day on December 12, 2016?
You will not be able to submit an offer claim form after 11:59:59 PM ET on 12/12/16 and will no longer be eligible for the offer after that time.
What do I do if I get the error message “Invalid IMEI” when inputting the IMEI number and Wi-Fi Address?
Make sure you have not inverted any digits and that you follow the IMEI number/Wi-Fi MAC address format as prompted on the submission form and try again. Please note, the IMEI number will only contain numbers, the Wi-Fi MAC address will be alphanumeric (letters between A-F and numbers) and you may need to remove the “0x” from the HEX MEID at the beginning of the number before entering. If you continue to receive an invalid IMEI/HEX MEID message, your device may not qualify for this program. If you feel your device qualifies and that you are entering the IMEI and/or HEX MEID correctly, you can click on the “Start your appeal” button or wait 24 hours and try again. If still unsuccessful, contact Samsung Customer Support at 1-800-SAMSUNG.
What happens if I am having problems submitting a claim?
If you are unable to complete an offer claim form due to an error, contact Samsung Customer Support at 1-800-SAMSUNG.
How can I check the status of my gift claim?
After you receive your registration confirmation email, you may return to SamsungPromotions.com/BlackFriday2016 and click on the link titled “Check Gift Status.” Follow the instructions to see the status. Please allow at least 10 business days after submitting an offer claim before checking the status.
What do I do if I submitted my information but I have not received an email confirmation in 5 business days?
  1. Check your Spam folder (emails will be sent by noreply@samsungpromotions.com).
  2. Review the submission status by following the instructions under “How can I check the status of my free gift?”
  3. If there hasn’t been an update to the submission status within 10 business days, please contact Customer Support at 1-800-SAMSUNG.
What do I do if I am rejected?
You will receive an email explaining why your submission was rejected along with the steps to resubmit. You cannot resubmit an offer claim form more than two (2) times. Resubmissions must be completed within 14 days from the end of the redemption period. If you do not receive this email, please contact Customer Support at 1-800-SAMSUNG.

TIPS:
  • Check to ensure that your receipt clearly lists an eligible retailer as outlined in the Terms and Conditions.
  • When taking a picture of your receipt make sure to tap the screen to focus on your receipt before pressing the capture picture button. This will ensure you are not rejected for a blurry receipt image.
  • Before you hit the submit button, check to ensure your receipt clearly shows on your screen and is the correct receipt for the promotion you are entering.
  • Check to ensure that your purchase date is printed and clearly visible on your receipt and it falls within the purchase period as outlined in the Terms and Conditions.
  • Check to ensure your purchase/service contract was made with a carrier as outlined in the Terms and Conditions.
  • Check to ensure your phone purchase and model name is clearly listed on your receipt and that your model is eligible for the promotion as outlined in the Terms and Conditions.
  • In order for us to verify that you have made a purchase that is eligible to participate in this offer, your receipt image must clearly show that your device was purchased from an eligible retailer, as well as display the model of device that you have purchased, your purchase price and the transaction date.
How do I access my Oculus VR content bonus after I receive my Gear VR?
  1. Create or sign in to your Oculus account from your new Samsung Galaxy device.*
  2. From the Oculus app, tap the Menu icon on the top left > tap the settings icon on the bottom left > tap Redeem Code > enter your code** > tap Submit.
  3. **You can omit the dashes when entering your code, they will automatically populate.
  4. Select the Entertainment Bundle or Games Bundle, and tap Claim Bundle. Your titles will appear in your Library for download.
  5. Please make sure to access your Oculus account and download the content by 11:59:59 PM Pacific Time on 4/8/2017 when the download expires.
Note: You must download Oculus Video to access movies.

*Eligible Galaxy devices include Galaxy S7 edge or Galaxy S7. Gear VR is not compatible with Galaxy S7 active.
How do I create a free Oculus account?
  1. Visit id.oculus.com to create your Oculus account.
  2. Choose an Oculus ID/password and follow the prompts.
  3. Verify the account via an email address.
  4. Log in to the Oculus app on your new Samsung phone.
Or, visit Gear VR Setup for step-by-step instructions.

Alternatively, you can just plug your new Galaxy device into the Gear VR headset. A voice prompt will tell you to take the device out to complete setup. Your device will be automatically directed to the “Log In” or “Create New Account” for the Oculus store.
If I have issues accessing my Oculus content bonus, whom do I contact?
For additional assistance on accessing the Oculus content bonus, please contact Samsung Customer Support at 1-800-SAMSUNG.
What other resources are available if I have questions that are not answered by this document?
You can get additional help by calling Samsung Customer Support at: 1-800-SAMSUNG.
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