Samsung Black November Offer

Frequently Asked Questions

Get a $150 Visa® Reward Card with the latest innovations from Samsung. Purchase any four of the following appliances – Microwave, Range, Dishwasher, Refrigerator, Built-In Oven, Cooktop, or Hood, and you’ll get a $150 Visa® Reward Card (after submitting valid Offer Claim Form and receipt; purchase must include at least four different appliances in one transaction).*

Valid Purchase Dates: 11/2/16 - 11/30/16

Do I have an eligible purchase?
If you purchased at least four different appliances microwave, range, dishwasher, refrigerator, built-in oven, cooktop, or hood from a participating retailer all in one transaction between November 2, 2016 and November 30, 2016, then you have an eligible purchase.
What is the offer?
Get a $150 Visa® Reward Card when you buy any four of the following different appliances – Microwave, Range, Dishwasher, Refrigerator, Built-In Oven, Cooktop, or Hood.
When can I expect my Visa® Reward Card?
If your submission meets the Official Terms & Conditions requirements you will be sent your Visa® Reward Card within approximately 6-8 weeks from approval of Offer claim submission (please allow 4-6 weeks for review of your offer claim from the time of claim submission).
When does my Visa® Reward Card need to be used by?
You must use your Visa® Reward Card by February 12, 2018 or it expires.
How do I redeem this offer?
  1. Purchase at least four different eligible Samsung kitchen products, including a microwave, range, dishwasher, refrigerator, built-in wall oven, cooktop, or hood from a participating retailer all in one transaction between November 2, 2016 and November 30, 2016.
  2. Save your receipt/proof of purchase:
    1. If you do not have any proof of purchase, please go back to the retailer and request a proof of purchase that lists which appliances you purchased as well as purchase date.
  3. Go to https://samsungpromotions.com/
    blacknovembersavings
    and either: (a) fill out the required forms and upload your receipt/proof of purchase online on or before 11:59:59 PM ET on 1/29/17, or (b) complete the Mail-In Offer Claim Form found at the end of the Terms and Conditions and mail it along with your receipt/proof of purchase in a postage-paid envelope (please do not send via Certified Mail) to the address on the form by 2/29/17. All Mail-In Offer Claims must be postmarked by 1/30/17 and received by 2/9/17.
  4. If your submission meets the Official Terms and Conditions requirements you will be sent your Visa® Reward Card within approximately 6-8 weeks from approval of Offer claim submission via email (please allow 4-6 weeks for review of your Offer claim submission from time of claim submission).
  5. To redeem Rewards, a Participant must visit https://codes.omnicard.com/ and follow the instructions to register their Reward. After a Reward is registered, it is valid until February 12, 2018 and may be applied to existing or newly-formed accounts.
Can I submit for more than one qualifying purchase?
There is a limit of one (1) reward per household. Each household must purchase one new microwave, range, dishwasher and refrigerator in one single transaction and meet the purchasing qualifications.
I bought the Samsung Home Appliance Product from a non-participating retailer, am I eligible for this Offer?
No, only purchases from a participating Retailer are eligible for this offer.
I previously bought a qualifying product in one single transaction from a participating retailer, can I still participate in this Offer?
No, only home appliances purchased between 11/2/16 - 11/30/16 are eligible for this Offer.
What information do I need to submit?
You must have your receipt in hand to fully complete the submission process. Once you have receipt, follow the prompts and complete all required forms on https://samsungpromotions.com/
blacknovembersavings
to complete your submission.
Where do I find serial numbers on my home appliance?
Each home appliance purchased should feature a serial number on it.
I lost my receipt/proof of purchase to the qualifying home appliance purchase; can I still participate?
No, a valid receipt/proof of purchase is mandatory for participation in this Offer.
What happens if I don’t submit my information online by January 29, 2017?
You will no longer be eligible for the Offer.
What do I do if I get the error message “Invalid Serial Number” when inputting my serial number for my home appliance?
Please make sure that you have entered all 14 or 15 digits.
What happens if I’m having problems submitting my claim?
If you are unable to complete an Offer Claim Form due to an error, please contact Samsung Customer Support at 1-866-888-5503.
How can I check the status of my claim?
After you receive your registration confirmation email, you may visit https://promos.samsungpromotions.com/info/checkstatus to check your status. Follow the instructions to see your status. Please allow at least 24 hours after submitting your offer claim before checking the status of your submission.
I submitted my information but I haven’t gotten an email confirmation in 5 business days. What do I do?
  1. Please be sure to check your Spam folder (emails will be sent by noreply@samsungpromotions.com)
  2. If you still have not received an email, please take a look at your submission status by following the instructions under “How can I check the status of my submission?”
  3. If there hasn’t been an update to your status within 10 business days, please contact Customer Support at 1-866-888-5503.
What is my course of action if I am rejected?
You will receive an email with why you were rejected and steps to resubmit. Resubmissions must be completed before 11:59:59 PM ET on February 12, 2017. If you don’t receive this email, please contact Customer Support at 1-866-888-5503.
How do I get my Visa® Reward Card?
Visa® Reward Cards will be mailed to approved participants at the address submitted when registering for the promotion within approximately 6 – 8 weeks after verification of Offer Claim Form/receipt and compliance with these Terms and Conditions.
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