Who is eligible to participate in the Samsung Free Entertainment Kit Offer?
Any US/DC resident who is at least 18 years of age who purchased a new Galaxy S8 or Galaxy S8+ (includes Unlocked devices) between 5/3/17 and 5/24/17. No other Samsung devices are eligible for this promotion. See Terms and Conditions
for additional details.
I bought a different Samsung device. Am I eligible for this offer?
No, only the purchase of a new Samsung Galaxy S8 or Galaxy S8+ (includes Unlocked devices) qualifies.
Can I also register my purchase for another Samsung offer?
Yes, you can combine this offer with other carrier, retailer and Samsung offers. Subject to Terms and Conditions of other offers.
What will I receive with a new Samsung Galaxy S8 or Galaxy S8+ purchase in this offer?
Upon approval, you will be sent a free Galaxy S8 Entertainment Kit. Kit includes a Clear View Standing cover, 64GB EVO+ memory card and 6 month Netflix subscription. Supplies are limited. Terms and Conditions
When will my Galaxy S8 Entertainment Kit arrive?
After your registration is approved, your Entertainment Kit will ship in approximately 10 to 12 weeks.
How do I redeem my 6 month Netflix subscription?
To redeem your Netflix subscription, after your registration is approved you will receive an email with a link. You should click on the link and follow the instructions to redeem.
Netflix promotional offers must be redeemed by 11:59:59PM ET on 6/30/2017 or they will expire.
See Netflix Terms & Conditions
for full details.
If I am an existing Netflix customer, how does this offer apply to me?
If you are already a Netflix customer, you can apply the promotional value to your existing Netflix account. You will remain on your current plan, and the promotion will be applied as a monetary value equivalent to 6 months of the standard 2S plan ($59.94).
See Netflix Terms & Conditions
for full details.
How do I redeem my offer through the Shop Samsung app?
- Download the Shop Samsung app on your Samsung Galaxy S8 or Galaxy S8+.
- Click the "Discover" Tab > REGISTER NOW for the Samsung Free Entertainment Kit Offer or click on the "Menu Icon" on top left > "My Promotions" > REGISTER NOW for the Samsung Free Entertainment Kit Offer.
- Sign in with your Samsung Account, if you haven’t already.
- Click ALLOW if prompted to Allow Shop Samsung to access your contacts.
- Fill out the required information, and if prompted, upload receipt/proof of purchase by 11:59:59 PM ET on 6/30/17.
The Shop Samsung app asks me for permission to make and manage phone calls. Why does Shop Samsung need access to this information?
Shop Samsung requires this Android permission to check your device IMEI for eligibility. Shop Samsung will not access your contacts or address book.
The Shop Samsung app asks me for permission to access my contacts when I tap the Register Now button on the promotion. Why does Shop Samsung need access to this information?
Shop Samsung requires this Android permission to access your Samsung Account to log you in automatically. Shop Samsung will not access your contacts or address book.
Can someone else register my offer claim on my behalf?
No, you must register your own offer claim. Rules specify that you may not have a third-party representative register on your behalf.
What kind of proof of purchase will I need to provide to redeem this offer?
If you’ve purchased and activated a Samsung Galaxy S8 or Galaxy S8+, between 5/3/17 and 5/24/17 you may not need to provide any additional proof of purchase. If prompted to provide proof of purchase, you can use:
- In-Store Purchase: Save your register receipt.
- Online/Phone Purchase: If ordered online or over phone, please save email confirmation of purchase as well as the packing slip received with the device.
- If you do not have any proof of purchase, you will need to return to the carrier/seller store and request a proof of purchase that lists which device you purchased as well as its purchase date.
- GS8 Unlocked customers: Please attach proof of preorder dated 5/3 - 5/24.
What happens if I purchased my Galaxy S8 or Galaxy S8+ on samsung.com?
Great news! Galaxy S8 and Galaxy S8+ devices purchased on samsung.com or Shop Samsung are eligible for the free Galaxy S8 Entertainment Kit. If you did not select your offer at checkout, please call 1-855-726-8721 for more information.
Can I register for more than one qualifying device?
Only one qualifying device can be registered at once. If more than one device was purchased on the same receipt, you must register each device in the Shop Samsung app and will only need to provide a receipt if prompted.
Can I register a claim on each qualifying device using the same Samsung Account?
Yes, you are able to use the same Samsung Account to register a claim on each qualifying device.
How do I redeem this offer if it was purchased on behalf of a business?
Business entities participating in this offer must complete the redemption process in the Shop Samsung app per device as noted above. Only one qualifying device can be registered at once. If more than one device was purchased on the same receipt, you must register each device in the Shop Samsung app from the participating device and will only need to provide a receipt if prompted.
What information do I need when registering my claim?
You must have your qualifying device as well as the receipt in hand (if prompted) to fully complete the registration process.
If I lost my receipt/proof of purchase to the qualifying device purchase, can I still enter this offer?
Yes, unless prompted you are not required to provide a valid receipt/proof of purchase for participation in this offer if we can validate your purchase and activation of a qualifying device. In some cases, a receipt/proof of purchase may be required. If you do not have a receipt/proof of purchase, please see your retailer and request a new receipt listing your eligible Galaxy and the date you purchased it.
When is the latest I can enter my information in the Shop Samsung app to take advantage of this offer?
You will not be able to register for this offer after 11:59:59 PM ET on 6/30/17, and will no longer be eligible for the offer after that time.
What happens if I am having problems with my claim registration?
If you are unable to complete an offer claim form due to an error, contact Samsung Customer Support at 1-800-SAMSUNG.
What if I run into technical issues related to the app while submitting a claim?
Please email us at firstname.lastname@example.org
detailing the issue you are experiencing.
What do I do if I registered my information, but I have not received an email or app confirmation within 24 hours?
- From the app, you can check your registration status from Menu > My Promotions or online at https://promos.samsungpromotions.com/info/checkstatus.
- Check your Spam folder (emails will be sent by email@example.com or firstname.lastname@example.org).
- If there hasn’t been an update to your registration status within 48 hours, please contact Customer Support at 1-800-SAMSUNG.
What do I do if I am rejected?
You will receive an email explaining why your claim registration was rejected along with the steps to resubmit. You cannot resubmit an offer claim form more than one (1) time. Resubmissions must be completed within 7 days from the end of the redemption period. If you do not receive this email, please contact Customer Support at 1-800-SAMSUNG.
What can I do if I receive a networking error when uploading my receipt in the Shop Samsung app?
Please note the maximum file size allowed is 12MB. Please check your file size and try uploading your receipt again. If you still run into network issues while uploading your receipt, please reach out to us at email@example.com
for further assistance.
Where should I go if I need to resubmit my claim?
If your claim has been rejected, you can resubmit your claim with receipt/proof of purchase from the link sent in the email you have received. You can check your registration status in the app from Menu > My Promotions or online at https://promos.samsungpromotions.com/info/checkstatus
What should I do if I’m taking a picture of my receipt but the picture comes out blurry?
Please try to take the picture in good lighting and ensure receipt/confirmation date and qualifying device name is clearly readable. Please note the maximum file size allowed is 12MB.
How long will it be before I can see a status update after submitting a claim?
Please allow at least 24 hours after submitting for your submission status to be available using the email address you registered for the offer with.
SEE MORE QUESTIONS
What other resources are available if I have questions that are not answered by this document?
You can get additional help by calling Samsung Customer Support at: 1-800-SAMSUNG.