Family Hub and Connect Home Wifi System Offer

Frequently Asked Questions

Free Connect Home Wi-Fi System with the purchase of a Family Hub ($379.99 value). Purchase a qualifying Samsung Family Hub Refrigerator and receive a Samsung Connect Home 3-pack (after submitting valid Offer Claim Form and receipt).*

Valid Purchase Dates: 9/3/17 - 10/31/17

Do I have an eligible purchase?
If you purchased a qualifying Samsung Family Hub Refrigerator from a participating retailer between September 3, 2017 and October 31, 2017, then you have an eligible purchase. Qualifying Samsung Family Hub Refrigerators include:
RF22M9581SG
RF22M9581SR
RF28M9580SG
RF28M9580SR
RF23M8590SG
RF23M8590SR
RF23M8570SG
RF23M8570SR
RF265BEAESG
RF265BEAESR
ET-WV520K
What is the offer?
Purchase a qualifying Samsung Family Hub Refrigerator and receive a Samsung Connect Home 3-pack after submitting a valid Offer Claim Form.
When can I expect my Connect Home 3-pack?
If your submission meets the Official Terms & Conditions requirements you will be sent your reward card within approximately 6-8 weeks from approval of Offer claim submission (please allow 4-6 weeks for review of your offer claim from the time of claim submission).
How do I redeem this offer?
  1. Purchase a qualifying Samsung Family Hub refrigerator from a participating retailer in-store or online between September 3, 2017 and October 31, 2017 and save your receipt.
  2. Visit samsungpromotions.com/FamilyHubOffer (“Website”) to access the online Offer claim form.
  3. Complete and submit the Offer claim form by following the on-screen prompts to provide the required information including but not limited to: participant’s full name (no initials), complete mailing address (no P.O. Boxes), valid email address, telephone number, and date of birth. Participants will not be allowed to change their mailing address or email address after submitting.
  4. Provide date of Qualifying Purchase and upload a photograph of the original register receipt showing the Qualifying Purchase.
Can I submit for more than one qualifying purchase?
There is a limit of one (1) claim per household. Each household must purchase a qualifying Samsung Family Hub Refrigerator and meet the purchase requirements.
I bought the Samsung Appliance Product from a non-participating retailer, am I eligible for this Offer?
No, only purchases from a participating retailer are eligible for this offer.
I previously bought qualifying products in one single transaction from a participating retailer, can I still participate in this Offer?
No, only home appliances purchased between 9/3/17 - 10/31/17 are eligible for this Offer.
What information do I need to submit?
You must have your receipt in hand to fully complete the submission process. Once you have receipt, follow the prompts and complete all required forms on samsungpromotions.com/FamilyHubOffer to complete your submission.
Where do I find serial numbers on my home appliance?
Check the left interior wall of your refrigerator. If you continue experiencing difficulty in finding your serial number, please contact Samsung customer service at 1-866-888-5503.
I lost my receipt/proof of purchase to the qualifying home appliance purchase; can I still participate?
No, a valid receipt/proof of purchase is mandatory for participation in this Offer.
What happens if I don’t submit my information online by January 29, 2018?
You will no longer be eligible for the Offer.
What do I do if I get the error message “Invalid Serial Number” when inputting my serial number for my home appliance?
Please make sure that you have entered all 14 or 15 digits.
What happens if I’m having problems submitting my claim?
If you are unable to complete an Offer Claim Form due to an error, please contact Samsung Customer Support at 1-866-888-5503.
How can I check the status of my claim?
After you receive your registration confirmation email, you may visit https://promos.samsungpromotions.com/info/checkstatus to check your status. Follow the instructions to see your status. Please allow at least 24 hours after submitting your offer claim before checking the status of your submission.
I submitted my information but I haven’t gotten an email confirmation in 5 business days. What do I do?
  1. Please be sure to check your Spam folder (emails will be sent by noreply@samsungpromotions.com).
  2. If you still have not received an email, please take a look at your submission status by following the instructions under “How can I check the status of my submission?”
  3. If there hasn’t been an update to your status within 10 business days, please contact Customer Support at 1-866-888-5503.
What is my course of action if I am rejected?
You will receive an email with why you were rejected and steps to resubmit. Resubmissions must be completed before 11:59:59 PM ET on February 12, 2018. If you don’t receive this email, please contact Customer Support at 1-866-888-5503.
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