Samsung Wearable U Flex Offer*

Frequently Asked Questions

Valid Purchase Dates: 8/31/17 - 9/30/17

Who is eligible to participate in the Samsung Gear Fit 2 Pro & U Flex Offer?
Any legal resident of the United States (including DC) or Puerto Rico who is at least 18 years of age who purchases at full retail price, aSamsung Gear Fit 2 Pro (SM-R365NZKAXAR, SM-R365NZKNXAR, SM-R365NZRAXAR, SM-R365NZRNXAR) from a participating retail location between 8/31/17 and 9/30/17 (note: 8/31/17 – 9/14/17 is pre-order purchase period). No other Samsung devices are eligible for this promotion. Purchases made on are not eligible for this Offer. See Terms and Conditions for additional details.
What is the offer?
Purchase a qualifying Samsung Gear Fit 2 Pro and receive a pair of U Flex headphones after submitting a valid Offer Claim Form.
Can I also register my purchase for another Samsung Offer?
No, this offer may not be combined with or used in connection with any other Samsung offers, rebates or discounts.
How do I redeem this offer?
  1. Pre-order/Purchase a qualifying Samsung Gear Fit 2 Pro between August 31, 2017 and September 30, 2017 (“Qualifying Purchase”) and save your receipt.
  2. Visit to access the online Offer claim form.
  3. Complete and submit the Offer claim form by following the on-screen prompts to provide the required information including but not limited to: participant’s full name (no initials), complete mailing address (no P.O. Boxes), valid email address, telephone number, and date of birth. Participants will not be allowed to change their mailing address or email address after submitting.
  4. Provide date of Qualifying Purchase and upload a photograph of the original register receipt showing the Qualifying Purchase by 10/14/17.
Can I submit for more than one qualifying purchase?
There is a limit of one (1) Offer Item per Qualifying Purchase, while supplies last.
I previously bought qualifying products in one single transaction from a participating retailer, can I still participate in this Offer?
No, only qualifying Samsung Gear Fit 2 Pros purchased between 8/31/17 - 9/30/17 are eligible for this Offer.
I lost my receipt/proof of purchase to the qualifying wearables purchase; can I still participate?
No, a valid receipt/proof of purchase is mandatory for participation in this Offer.
What happens if I don’t submit my information online by October 14, 2017?
You will no longer be eligible for the Offer.
What happens if I’m having problems submitting my claim?
If you are unable to complete an Offer Claim Form due to an error, please contact Samsung Customer Support at 1-866-888-5503.
How can I check the status of my claim?
After you receive your registration confirmation email, you may visit and follow the instructions to check your status. Please allow at least 24 hours after submitting your offer claim before checking the status of your submission.
I submitted my information but I haven’t gotten an email confirmation in 5 business days. What do I do?
  1. Please be sure to check your Spam folder (emails will be sent by
  2. If you still have not received an email, please take a look at your submission status by following the instructions under “How can I check the status of my submission?”
  3. If there hasn’t been an update to your status within 10 business days, please contact Customer Support at 1-866-888-5503.
What is my course of action if I am rejected?
You will receive an email with why you were rejected and steps to resubmit. Resubmissions must be completed before 11:59:59 PM ET on October 30, 2017. If you don’t receive this email, please contact Customer Support at 1-866-888-5503.
How do I get my U Flex headphones?
U Flex headphones will be sent to approved participants at the mailing address submitted when registering for the promotion within approximately 4-6 weeks after verification of offer claim form/receipt and compliance with these Terms and Conditions.

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