Samsung Laundry Pair Offer

Frequently Asked Questions

Get up to $200 with the purchase of a Front Load laundry pair and $100 for the pedestal pair as Visa® Rewards Cards between 9/28/16 and 11/01/16.*

Valid Purchase Dates: 9/28/16 - 11/01/16

Do I have an eligible purchase?
If you purchased a qualifying new Samsung eligible front-load series pair (washer and dryer from same series) from a participating retailer or any two eligible pedestals between September 28, 2016 and November 1, 2016, then you have an eligible purchase. For a full list of qualifying product and models, please see Terms and Conditions.
What is the offer?
Get either a $50, $100 or $200 Visa® Reward Card when you purchase an eligible front-load series pair and get $100 Visa® Reward Card when you purchase a pedestal pair. For full list of qualifying product and models, please see Terms and Conditions.
When can I expect my Visa® Reward Card?
If your submission meets the Official Terms & Conditions requirements you will be sent your Visa® Reward Card within approximately 6-8 weeks from approval of Offer claim submission (please allow 4-6 weeks for review of your offer claim from the time of claim submission).
When does my Visa® Reward Card need to be used by?
November 15, 2017 or it expires.
How do I redeem this offer?
  1. Purchase any new qualifying front-load series pair (washer and dryer from same series) or pedestal pair from a participating retailer between September 28, 2016 and November 1, 2016.
  2. Save your receipt/proof of purchase:
    1. If you do not have any proof of purchase, please go back to the retailer and request a proof of purchase that lists which items you purchased as well as purchase date.
  3. Go to https://samsungpromotions.com/laundrypair and either: (a) fill out the required forms and upload your receipt/proof of purchase online on or before 11:59:59 PM ET on 11/15/16, or (b) complete the Mail-In Offer Claim Form found at the end of the Terms and Conditions and mail it along with your receipt/proof of purchase in a postage-paid envelope (please do not send via Certified Mail) to the address on the form by 11/15/16. All Mail-In Offer Claims must be postmarked by 11/15/16 and received by 11/25/16.
  4. If your submission meets the Official Terms and Conditions requirements you will be sent your Visa® Reward Card within approximately 6-8 weeks from approval of Offer claim submission via email (please allow 4-6 weeks for review of your Offer claim submission from time of claim submission).
  5. To redeem Rewards, a Participant must visit https://codes.omnicard.com/ and follow the instructions to register their Reward. After a Reward is registered, it is valid until November 15, 2017 and may be applied to existing or newly-formed accounts.
Can I submit for more than one qualifying purchase?
There is a limit of one (1) of each Visa® Reward Card type per household. Each household must purchase qualifying products and meet the purchasing qualifications.
I bought the Samsung Laundry Pair and/or pedestals from a non-participating retailer, am I eligible for this Offer?
No, only purchases from a participating Retailer are eligible for this offer.
I previously bought a qualifying product in one single transaction from a participating retailer, can I still participate in this Offer?
No, only items purchased between 9/28/16 - 11/1/16 are eligible for this Offer.
What information do I need to submit?
You must have your receipt in hand to fully complete the submission process. Once you have receipt, follow the prompts and complete all required forms on https://samsungpromotions.com/laundrypair to complete your submission.
Where do I find serial numbers on my home appliance?
Each home appliance purchased should feature a serial number on it.
I lost my receipt/proof of purchase to the qualifying home appliance purchase; can I still participate?
No, a valid receipt/proof of purchase is mandatory for participation in this Offer.
What happens if I don’t submit my information online by November 15, 2016?
You will no longer be eligible for the Offer.
What do I do if I get the error message “Invalid Serial Number/Invalid Model Number” when inputting my serial number for my home appliance?
Please make sure that you have entered all 15 digits.
What happens if I’m having problems submitting my claim?
If you are unable to complete an Offer Claim Form due to an error, please contact Samsung Customer Support at 1-866-888-5503.
How can I check the status of my claim?
After you receive your registration confirmation email, you may visit https://promos.samsungpromotions.com/
info/checkstatus
to check your status. Follow the instructions to see your status. Please allow at least 24 hours after submitting your offer claim before checking the status of your submission.
I submitted my information but I haven’t gotten an email confirmation in 5 business days. What do I do?
  1. Please be sure to check your Spam folder (emails will be sent by noreply@samsungpromotions.com)
  2. If you still have not received an email, please take a look at your submission status by following the instructions under “How can I check the status of my submission?”
  3. If there hasn’t been an update to your status within 10 business days, please contact Customer Support at 1-866-888-5503.
What is my course of action if I am rejected?
You will receive an email with why you were rejected and steps to resubmit. Resubmissions must be completed before 11:59:59 PM ET on November 29, 2016. If you don’t receive this email, please contact Customer Support at 1-866-888-5503.
How do I get my Visa® Reward Card?
Visa® Reward Cards will be mailed to approved participants at the address submitted when registering for the promotion within approximately 6 - 8 weeks after verification of Offer Claim Form/receipt and compliance with these Terms and Conditions.
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