Samsung Power Pair Offer

Frequently Asked Questions

Customize your kitchen with our new built-in cooking appliances and get a $300 Visa® Reward Card.*

Valid purchase dates: 2/8/17 - 5/16/17

Do I have an eligible purchase?
If you purchased a qualifying Samsung wall oven and cooktop in the same transaction from a participating retailer between February 8, 2017 and May 16, 2017, then you have an eligible purchase.
What are the qualifying models?
Eligible wall oven models: NV51K6650SS/AA, NV51K6650SG/AA, NV51K6650DS/AA, NV51K6650DG/AA, NV51K7770SS/AA, NV51K7770SG/AA, NV51K7770DS/AA, NV51K7770DG/AA

Eligible cooktop models: NZ30K6330RS/AA, NZ30K6330RG/AA, NZ36K6430RS/AA, NZ36K6430RG/AA, NZ30K7570RS/AA, NZ30K7570RG/AA, NZ36K7570RS/AA, NZ36K7570RG/AA, NZ30K7880US/AA, NZ30K7880UG/AA, NZ36K7880US/AA, NA30K6550TS/AA, NZ36K7880UG/AA, NA30K6550TG/AA, NA36K6550TS/AA, NA36K6550TG/AA, NA30K7750TS/AA, NA36K7750TS/AA, NA30K7750TG/AA, NA36K7750TG/AA
What is the offer?
Get a $300 Visa® Reward Card when you buy a qualifying Samsung wall oven and cooktop in the same transaction from a participating retailer. This card is issued by MetaBank®, Member FDIC, pursuant to license from Visa® U.S.A. Inc. MetaBank is not a sponsor of this offer.
When can I expect my Visa® Reward Card?
If your submission meets the Official Terms & Conditions requirements you will be sent your Visa® Reward Card within approximately 6-8 weeks from approval of Offer claim submission (please allow 4-6 weeks for review of your offer claim from the time of claim submission).
How do I redeem this offer?
  1. Purchase a qualifying Samsung wall oven and cooktop in the same transaction from a participating retailer between February 8, 2017 and May 16, 2017.
  2. Save your receipt/proof of purchase:
    1. If you do not have any proof of purchase, please go back to the retailer and request a proof of purchase that lists which appliances you purchased as well as purchase date.
  3. Go to https://samsungpromotions.com/powerpair and either: (a) fill out the required forms and upload your receipt/proof of purchase online on or before 11:59:59 PM ET on 8/14/17, or (b) complete the Mail-In Offer Claim Form found at the end of the Terms and Conditions and mail it along with your receipt/proof of purchase in a postage-paid envelope (please do not send via Certified Mail) to the address on the form by 8/14/17. All Mail-In Offer Claims must be received by 8/14/17.
  4. If your submission meets the Official Terms & Conditions requirements you will be sent your Visa® Reward Card within approximately 6-8 weeks from approval of Offer claim submission via email (please allow 4-6 weeks for review of your Offer claim submission from time of claim submission).
  5. To redeem Rewards, a Participant must visit https://www.omnicard.com/cards/register and follow the instructions to register their Reward.
Can I submit for more than one qualifying purchase?
There is a limit of one (1) reward per household. Each household must purchase a wall oven and cooktop and meet the purchasing qualifications.
I bought the Samsung Home Appliance Product from a non-participating retailer, am I eligible for this Offer?
No, only purchases from a participating Retailer are eligible for this offer.
I previously bought a qualifying product in one single transaction from a participating retailer, can I still participate in this Offer?
No, only home appliances purchased between 2/8/17 - 5/16/17 are eligible for this Offer.
What information do I need to submit?
You must have your receipt in hand to fully complete the submission process. Once you have receipt, follow the prompts and complete all required forms on https://samsungpromotions.com/powerpair to complete your submission.
Where do I find serial numbers on my home appliance?
Check the side trim and bottom of your appliance. If you continue experiencing difficulty in finding your serial number, please contact Samsung customer service at 1-866-888-5503.
I lost my receipt/proof of purchase to the qualifying home appliance purchase; can I still participate?
No, a valid receipt/proof of purchase is mandatory for participation in this Offer.
What happens if I don’t submit my information online by August 14, 2017?
You will no longer be eligible for the Offer.
What do I do if I get the error message “Invalid Serial Number” when inputting my serial number for my home appliance?
Please make sure that you have entered all 14 or 15 digits.
What happens if I’m having problems submitting my claim?
If you are unable to complete an Offer Claim Form due to an error, please contact Samsung Customer Support at 1-866-888-5503.
How can I check the status of my claim?
After you receive your registration confirmation email, you may visit https://promos.samsungpromotions.com/info/checkstatus to check your status. Follow the instructions to see your status. Please allow at least 24 hours after submitting your offer claim before checking the status of your submission.
I submitted my information but I haven’t gotten an email confirmation in 5 business days. What do I do?
  1. Please be sure to check your Spam folder (emails will be sent by noreply@samsungpromotions.com).
  2. If you still have not received an email, please take a look at your submission status by following the instructions under “How can I check the status of my submission?”
  3. If there hasn’t been an update to your status within 10 business days, please contact Customer Support at 1-866-888-5503.
What is my course of action if I am rejected?
You will receive an email with why you were rejected and steps to resubmit. Resubmissions must be completed before 11:59:59 PM ET on August 28, 2017. If you don’t receive this email, please contact Customer Support at 1-866-888-5503.
How do I get my Visa® Reward Card?
Visa® Reward Cards to be sent to approved participants at the address submitted when registering for the promotion within approximately 6 – 8 weeks after verification of offer claim form/receipt and compliance with these Terms and Conditions.
SEE MORE QUESTIONS

Need more support?

Call us at 1-866-888-5503.

We are here at all times.
24 hours a day. Every day.