Smart TV + Smart Taxes = Victory

Frequently Asked Questions

When you're clever enough to get your taxes done with Jackson Hewitt and buy a Samsung Smart TV, we tip our hat to you. Enjoy a $50 rebate when you spend $500 or more - and pat yourself on the back.*

Valid Purchase Dates: 12/15/16 - 4/23/17

Am I Eligible for This Promotion?
If you sign up for Jackson Hewitt tax services, file your taxes with Jackson Hewitt at a participating Jackson Hewitt office location, and purchased any Samsung TV from an authorized Samsung dealer where the purchase price is equal to or greater than $500 (prices refer to actual out-of-pocket pre-tax, post-discount, post-promotional cost of products; delivery and other charges excluded) between December 15, 2016 and April 23, 2017, then you are eligible.
What is the offer?
Get a $50 check when you file your taxes with any participating Jackson Hewitt location and purchase any Samsung TV from an authorized Samsung dealer where the purchase price is equal to or greater than $500 (subject to a valid offer claim form; prices refer to actual out-of-pocket pre-tax, post-discount, post-promotional cost of products; delivery and other charges excluded).
When can I expect my check?
If your submission meets the Official Terms & Conditions requirements you will be sent your check within approximately 6-8 weeks from approval of Offer claim submission (please allow 4-6 weeks for review of your offer claim from the time of claim submission).
How do I redeem this offer?
  1. Sign up for Jackson Hewitt tax services, file your taxes with Jackson Hewitt at a participating Jackson Hewitt office location, and purchase any size Samsung TV from any authorized Samsung dealer where the purchase price is equal to or greater than $500 between December 15, 2016 and April 23, 2017.
  2. Save your receipt/proof of purchase:
    1. If you do not have any proof of purchase, please go back to the retailer and request a proof of purchase that lists which appliances you purchased as well as purchase date.
  3. Go to https://samsungpromotions.com/TaxTime and fill out the required forms and upload your receipt/proof of purchase online on or before 11:59:59 PM ET on 4/30/17
  4. If your submission meets the Official Terms and Conditions requirements you will be sent your check within approximately 6-8 weeks from approval of Offer claim submission (please allow 4-6 weeks for review of your Offer claim submission from time of claim submission).
Can I submit for more than one qualifying purchase?
No, there is a strict limit of one (1) reward per email address/person.
I bought the Samsung TV from a non-participating retailer, am I eligible for this Offer?
No, only purchases from a participating Retailer are eligible for this offer.
I previously bought a qualifying product in one single transaction from a participating retailer, can I still participate in this Offer?
No, only home appliances purchased between 12/15/16 - 4/23/17 are eligible for this Offer.
What information do I need to submit?
You must have your Jackson Hewitt and TV receipt in hand to fully complete the submission process. Once you have receipt, follow the prompts and complete all required forms on https://samsungpromotions.com/TaxTime to complete your submission.
Where do I find serial number on my TV?
I lost my receipt/proof of purchase to the qualifying TV; can I still participate?
No, a valid receipt/proof of purchase is mandatory for participation in this Offer.
What happens if I don’t submit my information online by April 30, 2017?
You will no longer be eligible for the Offer.
What do I do if I get the error message “Invalid Serial Number” when inputting my serial number for my TV?
Please make sure that you have entered all 15 digits.
What happens if I’m having problems submitting my claim?
If you are unable to complete an Offer Claim Form due to an error, please contact Samsung Customer Support at 1-800-SAMSUNG.
How can I check the status of my claim?
After you receive your registration confirmation email, you may visit https://promos.samsungpromotions.com/info/checkstatus to check your status. Follow the instructions to see your status. Please allow at least 24 hours after submitting your offer claim before checking the status of your submission.
I submitted my information but I haven’t gotten an email confirmation in 5 business days. What do I do?
  1. Please be sure to check your Spam folder (emails will be sent by noreply@samsungpromotions.com)
  2. If you still have not received an email, please take a look at your submission status by following the instructions under “How can I check the status of my submission?”
  3. If there hasn’t been an update to your status within 10 business days, please contact Customer Support at 1-800-SAMSUNG.
What is my course of action if I am rejected?
You will receive an email with why you were rejected and steps to resubmit. Resubmissions must be completed before 11:59:59 PM ET on May 14, 2017. If you don’t receive this email, please contact Customer Support at 1-800-SAMSUNG.
How do I get my Check?
Checks will be sent to approved participants at the address submitted when registering for the promotion within approximately 6 – 8 weeks after verification of Offer Claim Form/receipt and compliance with these Terms and Conditions.
SEE MORE QUESTIONS

Need more support?

Call us at 1-800-SAMSUNG
(1-800-726-7864).

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24 hours a day. Every day.