Samsung T-Mobile Free Gear VR Offer

Frequently Asked Questions

Get a free Gear VR with controller when you buy a Galaxy S8 or Galaxy S8+ (after submitting valid claim form) on a T-Mobile plan.*
Supplies are limited. Terms and Conditions apply.

Valid purchase period: 4/28/2017 - 5/14/2017

Valid Gift Registration Dates: 5/10/2017 - 5-28/2017

Who is eligible to participate in the Samsung T-Mobile Free Gear VR Offer?
Any resident of the 50 United States, The District of Columbia, Puerto Rico or US Virgin Islands who is at least 18 years of age and purchased a new Galaxy S8 or Galaxy S8+ with a T-Mobile plan between 4/28/17 and 5/14/17 from a participating T-Mobile store, T-Mobile Dealer, Costco Warehouse location, T-Mobile.com, Telesales or through Customer Care on a T-Mobile plan. No other Samsung devices or carriers are eligible for this promotion. See Terms and Conditions for additional details.
I bought a different Samsung device. Am I eligible for this offer?
No, only the purchase of a new Samsung Galaxy S8 or Galaxy S8+on a T-Mobile plan qualifies.
Can I also register my purchase for another Samsung Offer?
No, this offer may not be combined with or used in connection with any other Samsung offers, rebates or discounts.
What gift will I receive with a new Samsung Galaxy S8 or Galaxy S8+ purchase in this offer?
You will receive a free Gear VR with Controller. Supplies are limited. Terms and Conditions apply.
When can I expect my gift?
If your registration meets the official terms & conditions requirements you will be sent your free gift within approximately 6-8 weeks from approval of Offer claim submission.
How do I redeem my gift on SamsungPromotions.com?
Purchase a new Galaxy S8 or Galaxy S8+ on a T-Mobile plan between 4/28/17 - 5/14/17, visit SamsungPromotions.com/TMOfreevr and follow these steps:
  • Step 1: Register for your gift
  • Step 2: Tell us where you’d like your gift to be shipped
  • Step 3: Provide your Galaxy phone receipt
  • Step 4: Review and confirm your registration by 11:59:59PM ET on 5/28/17.
All registrations must meet the Official Terms and Conditions requirements to be approved. Please allow two weeks for verification. Upon approval of your registration, you will be sent your gift within approximately 6-8 weeks.
Can someone else submit my gift registration on my behalf?
No, you must submit your own gift registration. Rules specify that you may not have a third party representative register for your gift on your behalf.
What kind of proof of purchase will I need to provide to redeem this offer?
If you’ve purchased a new Samsung Galaxy S8 or Galaxy S8+, you’ll need a receipt showing that you purchased it between 4/28/17 and 5/14/17 as follows:
  1. In-Store Purchase: Save your register receipt.
  2. Online/Phone Purchase: If ordered online or over phone, please save email confirmation of purchase as well as the packing slip received with the device.
  3. If you do not have any proof of purchase, you will need to return to the carrier/seller store and request a proof of purchase that lists which device you purchased as well as its purchase date.
How do I redeem this offer if it was purchased on behalf of a business?
Business entities participating in this offer must complete the redemption process as noted above. All qualifying device IMEI numbers and Wi-Fi MAC addresses will need to be entered online. Only one hundred (100) qualifying devices can be registered at once. If more than 100 devices were purchased on the same receipt, you must log back into the website and upload the same receipt and enter the remaining device IMEI numbers and Wi-Fi MAC addresses.
Can I register for more than one qualifying device?
Yes. If you purchased more than one device in the same transaction, just upload the receipt and enter all device IMEI numbers and Wi-Fi MAC addresses at samsungpromotions.com. If you purchased more than one device in separate transactions, you will need to provide the first receipt with the IMEI numbers and Wi-Fi MAC addresses for eligible devices listed on that receipt and then register that claim. Then come back to the site, enter your email on the landing page, and provide the next receipt as well as the information for the devices listed on it.
What information do I need when registering?
You must have the IMEI number and Wi-Fi MAC address from your purchased qualifying device as well as the receipt in hand to fully complete the registration process. Once you enter the qualifying device’s IMEI number and Wi-Fi MAC address and upload the receipt, follow the prompts, and complete all required information at SamsungPromotions.com/TMOfreevr to complete your registration.
Where can I find the IMEI number and Wi-Fi MAC address of the qualifying device?
You can find the IMEI number and Wi-Fi MAC address on your new Galaxy device by following the instructions:
  1. From the Home screen, touch Apps.
  2. Touch Settings.
  3. Scroll to and touch About phone.
  4. Touch Status and you will see your 14 or 15-digit IMEI number and Wi-Fi MAC Address.
Note: On mobile phones, tap and hold the target text field to copy your IMEI and/or Wi-Fi MAC address.
For further details and instructions, click here.
When is the latest I can register my information online to get my gift?
You will not be able to submit an offer registration form after 11:59:59 PM ET on 5/28/17, and you will no longer be eligible for the offer after that time.
What happens if I am having problems submitting a registration?
If you are unable to complete an offer registration form due to an error, contact Samsung Customer Support at 1-866-888-5503.
How can I check the status of my gift registration?
After you receive your registration confirmation email, you may return to SamsungPromotions.com/TMOfreevr and click on the link titled "Check Gift Status." Follow the instructions to see the status. Please allow at least 48 hours after submitting an offer registration before checking the status.
What do I do if I registered my information but I have not received an email confirmation within 24 hours?
  1. Check your Spam folder (emails will be sent by noreply@samsungpromotions.com).
  2. Review the registration status by following the instructions under "How can I check the status of my gift?"
  3. If there hasn’t been an update to the registration status within 48 hours, please contact Customer Support at 1-866-888-5503.
What do I do if I am rejected?
You will receive an email explaining why your registration was rejected along with the steps to resubmit. You cannot resubmit an offer registration form more than one (1) time. Resubmissions must be completed within 7 days from the end of the redemption period. If you do not receive this email, please contact Customer Support at 1-866-888-5503.
What other resources are available if I have questions that are not answered by this document?
You can get additional help by calling Samsung Customer Support at: 1-866-888-5503.
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