Samsung Free DeX for Business Offer

Frequently Asked Questions

Get a Samsung DeX when you buy a Galaxy S8 or Galaxy S8+ (after submitting valid claim form). Supplies are limited. Terms and conditions apply.*

Valid Purchase Dates: 3/29/17 - 5/10/17

Valid Gift Registration Dates: 4/21/17 - 5/31/17

Who is eligible to participate in the Samsung Free DeX for Business Offer?
Any resident of the 50 United States and The District of Columbia, who is at least 18 years of age who purchased a new Galaxy S8 or Galaxy S8+ with a T-Mobile plan between 3/29/17 and 5/10/17 from a participating T-Mobile store, T-Mobile Dealer, Costco Warehouse location, @Work Direct Sales, T-Mobile.com, Telesales or through Customer Care on a T-Mobile plan. No other Samsung devices are eligible for this promotion. See Terms and Conditions for additional details.
I bought a different Samsung device. Am I eligible for this offer?
No, only the purchase of a new Samsung Galaxy S8 or Galaxy S8+ qualifies.
Can I also register my purchase for another Samsung Offer?
No, this offer may not be combined with or used in connection with any other Samsung offers, rebates or discounts.
What gift will I receive with a new Samsung Galaxy S8 or Galaxy S8+ purchase in this offer?
You will receive a Samsung DeX. Supplies are limited. Terms and Conditions apply.
When can I expect my gift?
If your registration meets the official terms & conditions requirements you will be sent your free gift within approximately 6-8 weeks from approval of Offer claim submission.
How do I redeem my gift on SamsungPromotions.com?
Purchase an eligible Corporate Liable Samsung Galaxy S8 or Galaxy S8+ between 3/29/17 - 5/10/17, visit SamsungPromotions.com/workdex and follow these steps:
  • Step 1: Register for your gift
  • Step 2: Tell us where you’d like your gift to be shipped
  • Step 3: Provide your Business Account Number
  • Step 4: Review and confirm your registration by 11:59:59PM ET on 5/31/17.
All registrations must meet the Official Terms and Conditions requirements to be approved. Please allow two weeks for verification. Upon approval of your registration, you will be sent your gift within approximately 6-8 weeks.
Can someone else submit my gift registration on my behalf?
No, you must submit your own gift registration. Rules specify that you may not have a third party representative register for your gift on your behalf.
What kind of proof of purchase will I need to provide to redeem this offer?
If you’ve purchased an eligible Samsung Galaxy S8 or Galaxy S8+ with a T-Mobile plan from an eligible location, you’ll need the Business Account Number and to indicate a purchase date between 3/29/17 and 5/10/17.
How do I redeem this offer if it was purchased on behalf of a business?
Business entities participating in this offer must complete the redemption process as noted above. All qualifying device Business Account Number will need to be entered online.
Can I register for more than one qualifying device?
Yes. If you purchased multiple devices in the same transaction, just enter all device Business Account Numbers on SamsungPromotions.com/workdex.
What information do I need when registering?
You must have the Business Account Number associated with qualifying devices in order to fully complete the registration process.Once you enter the qualifying device’s Business Account Number, follow the prompts and complete all required information at SamsungPromotions.com/workdex to complete your registration.
Where can I find the Business Account Number of the qualifying devices?
You can find your Business Account Number within your order confirmation email or at the top of your monthly billing statement.
When is the latest I can register my information online to get my gift?
You will not be able to submit an offer registration form after 11:59:59 PM ET on 5/31/17, and you will no longer be eligible for the offer after that time.
What happens if I am having problems submitting a registration?
If you are unable to complete an offer registration form due to an error, contact Samsung Customer Support at 1-866-888-5503.
How can I check the status of my gift registration?
After you receive your registration confirmation email, you may return to SamsungPromotions.com/workdex and click on the link titled "Check Gift Status." Follow the instructions to see the status. Please allow at least 48 hours after submitting an offer registration before checking the status.
What do I do if I registered my information but I have not received an email confirmation within 24 hours?
  1. Check your Spam folder (emails will be sent by noreply@samsungpromotions.com).
  2. Review the registration status by following the instructions under “How can I check the status of my gift?”
  3. If there hasn’t been an update to the registration status within 48 hours, please contact Customer Support at 1-866-888-5503.
What do I do if I am rejected?
You will receive an email explaining why your registration was rejected along with the steps to resubmit. You cannot resubmit an offer registration form more than one (1) time. Resubmissions must be completed within 14 days from the end of the redemption period. If you do not receive this email, please contact Customer Support at 1-866-888-5503.
What other resources are available if I have questions that are not answered by this document?
You can get additional help by calling Samsung Customer Support at: 1-866-888-5503.
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