Samsung HA Post J4 Kitchen Package Offer

Frequently Asked Questions

Purchase a Samsung stainless kitchen package of four (4) or more different products and receive a $200 Visa® Reward. Purchase a Samsung black stainless or Tuscan stainless kitchen package of four (4) or more different products and receive a $400 Visa Reward.*

Valid Purchase Dates: 7/11/2019 - 8/21/2019

Do I have an eligible purchase?

If you purchased a qualifying Samsung 4-piece Stainless Kitchen Package (excluding Samsung Chef Collection, Vacuums, Laundry, and all accessories) or a Samsung 4- piece Black Stainless or Tuscan Stainless Kitchen Package (excluding Samsung Chef Collection, Vacuums, Laundry, and all accessories) then you may have an eligible purchase. Kitchen package must include one (1) product from each of the following four (4) categories: i) a range, wall oven, or cooktop; ii) a hood or microwave; iii) a refrigerator; and iv) a dishwasher. All purchases must occur in the same transaction and be on the same receipt. Qualifying Purchase must be completed from a participating retailer in-store or online between July 11, 2019 and August 21, 2019. Purchases made from Lowes, Costco, Home Depot, Conns, PC Richards, Sam’s Club or Best Buy are not eligible.

What is the offer?

Purchase either: i) a Samsung 4- piece Stainless Kitchen Package (excluding Samsung Chef Collection, Vacuums, Laundry, and all accessories) and receive a $200 Visa® Reward Card (after submitting valid offer claim as described below), or ii) a Samsung 4- piece Black Stainless or Tuscan Stainless Kitchen Package (excluding Samsung Chef Collection, Vacuums, Laundry, and all accessories) and receive a $400 Visa® Reward Card (after submitting valid offer claim as described below). Kitchen package must include one (1) product from each of the following four (4) categories: i) a range, wall oven, or cooktop; ii) a hood or microwave; iii) a refrigerator; and iv) a dishwasher. All purchases must occur in the same transaction and be on the same receipt (“Qualifying Purchase”) (see Official Rules for eligible products). Limited quantity of Visa Reward Cards available; Offer only valid while supplies last. Samsung Chef Collection, Vacuums, Laundry, and all accessories are excluded. Offer limited to one claim per household. Offer is not valid on purchases made from Lowes, Costco, Home Depot, Conns, PC Richards, Sam’s Club, or Best Buy.

When can I expect my Visa® Reward Card?

If your submission meets the Official Terms & Conditions requirements you will be sent your Visa Reward Card within approximately 12 weeks from approval of Offer claim submission (please allow 2 weeks for review of your offer claim from the time of claim submission), while supplies last.

How do I redeem this Offer?

  1. Purchase either a 4-Piece Samsung Stainless Kitchen Package or a 4-Piece Samsung Black Stainless or Tuscan Stainless Kitchen Package, in the same transaction, from a participating retailer in-store or online between July 11, 2019 and August 21, 2019 and save your receipt. Kitchen package must include four (4) products, at minimum, and at least one (1) each of the following products: i) a range, wall oven, or cooktop; ii) a hood or microwave; iii) a refrigerator, and iv) a dishwasher (excluding Samsung Chef Collection, Vacuums, Laundry, and all accessories)
  2. Submit an Offer claim form using one (1) of the following two (2) methods (either Online or Mail-in):
    1. Online:
      1. Visit https://samsungpromotions.com/2019PostJ4KitchenPackage (“Website”) to access the online Offer claim form.
      2. Complete and submit the Offer claim form by following the on-screen prompts to provide the required information including but not limited to: participant’s full name (no initials), complete mailing address (no P.O. Boxes), valid email address, telephone number, and date of birth. Participants will not be allowed to change their mailing address or email address after submitting.
      3. Provide date of Qualifying Purchase and upload a photograph of the original register receipt showing the Qualifying Purchase receipt by November 19, 2019. The files must be in .JPEG, .JPG, .PNG, .PDF, or GIF, format and may not exceed 12MB.
    2. Mail-in: Participant must legibly and fully complete the Offer claim form found at the bottom of these Terms and Conditions and mail it with the Qualifying Purchase receipt in an envelope to The Samsung HA Post J4 Kitchen Package Offer, P.O. Box 251328, West Bloomfield, MI 48325 (collectively, the “Mail-In Envelope”). The Mail-In Envelope must be postmarked by November 19, 2019 and received by November 29, 2019.

Can I submit for more than one qualifying purchase?

There is a limit of one (1) claim per household.

I bought the Samsung Appliance Products from a non-participating retailer, am I eligible for this Offer?

No, only purchases from a participating retailer are eligible for this offer. Purchases made from Lowes, Costco, Home Depot, Conns, PC Richards, Sam’s Club, or Best Buy are not valid in this Offer.

I previously bought qualifying products in one single transaction from a participating retailer, can I still participate in this Offer?

No, only home appliances purchased between July 11, 2019 and August 21, 2019 are eligible for this offer.

What information do I need to submit?

You must have your receipt in hand to fully complete the submission process. Once you have receipt, follow the prompts and complete all required forms on https://samsungpromotions.com/2019PostJ4KitchenPackage to complete your submission.

Where do I find serial numbers on my home appliance?

Check the side trim and bottom of your appliances. If you continue experiencing difficulty in finding your serial numbers, please contact Samsung customer service at 1-866-888-5503.

I lost my receipt/proof of purchase to the qualifying home appliance purchase; can I still participate?

No, a valid receipt/proof of purchase is mandatory for participation in this Offer.

What happens if I don’t submit my information online by November 19, 2019?

You will no longer be eligible for the Offer.

What do I do if I get the error message “Invalid Serial Number” when inputting my serial number for my home appliance?

Please make sure that you have entered all 14 or 15 digits.

What happens if I’m having problems submitting my claim?

If you are unable to complete an Offer Claim Form due to an error, please contact Samsung Customer Support at 1-866-888-5503.

How can I check the status of my claim?

After you receive your registration confirmation email, you may visit https://promos.samsungpromotions.com/info/checkstatus to check your status. Follow the instructions to see your status. Please allow at least 24 hours after submitting your offer claim before checking the status of your submission.

I submitted my information but I haven’t gotten an email confirmation in 5 business days. What do I do?

  1. Please be sure to check your Spam folder (emails will be sent by noreply@samsungpromotions.com)
  2. If you still have not received an email, please take a look at your submission status by following the instructions under “How can I check the status of my submission?”
  3. If there hasn’t been an update to your status within 10 business days, please contact Customer Support at 1-866-888-5503.

What is my course of action if I am rejected?

You will receive an email with why you were rejected and steps to resubmit. Resubmissions must be completed before 11:59:59 PM ET on December 6, 2019. If you don’t receive this email, please contact Customer Support at 1-866-888-5503.
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