Samsung HA Family Hub and SmartThings Bundle Offer
Frequently Asked Questions
Purchase an eligible Family Hub Refrigerator from a participating retailer and receive a free SmartThings Hub.*
Valid Purchase Dates: 2/1/2020 - 4/30/2020
Do I have an eligible purchase?
Eligible retailers include ABC Warehouse, Appliance Factory Mattress Kingdom, Curacao, Electronic Express, Nebraska Furniture Mart, P.C. Richards, ABT Electronics, Cowboy Maloney Appliance, BrandsMart, RC Willey, and Warehouse Discount Center.
What is the offer?
When can I expect my SmartThings Hub?
How do I redeem this offer?
- Purchase an eligible Family Hub Refrigerator from a participating retailer in-store or online between February 1, 2020 and April 30, 2020 and save your receipt. This offer is valid on purchases made from ABC Warehouse, Appliance Factory Mattress Kingdom, Curacao, Electronic Express, Nebraska Furniture Mart, P.C. Richards, ABT Electronics, Cowboy Maloney Appliance, BrandsMart, RC Willey, and Warehouse Discount Center.
- Submit an Offer claim form using one (1) of the following two (2) methods (either Online or Mail-in):
- Visit https://samsungpromotions.com/2020SmartThingsHub (“Website”) to access the online Offer claim form.
- Complete and submit the Offer claim form by July 29, 2020 by following the on-screen prompts to provide the required information including but not limited to: participant’s full name (no initials), complete mailing address (no P.O. Boxes), valid email address, and telephone number. Participants will not be allowed to change their mailing address or email address after submitting.
- Provide date of Qualifying Purchase and upload a photograph of the original register receipt showing the Qualifying Purchase. The file must be in .JPEG, .JPG, .PDF, .PNG, or GIF, format and may not exceed 12MB.
- Mail-in: Participant must legibly and fully complete the Offer claim form found at the bottom of these Terms and Conditions and mail it with the Qualifying Purchase receipt in an envelope to The Samsung Home Appliance Family Hub and SmartThings Bundle Offer, P.O. Box 251328, West Bloomfield, MI 48325 (collectively, the “Mail-In Envelope”). The Mail-In Envelope must be postmarked by July 29, 2020 and received by August 12, 2020.
Can I submit for more than one qualifying purchase?
I bought the Samsung Appliance Products from a non-participating retailer, am I eligible for this Offer?
I previously bought qualifying products in one single transaction from a participating retailer, can I still participate in this Offer?
What information do I need to submit?
Where do I find serial numbers on my home appliance?
I lost my receipt/proof of purchase to the qualifying home appliance purchase; can I still participate?
What happens if I don’t submit my information online by July 29, 2020?
What do I do if I get the error message “Invalid Serial Number” when inputting my serial number for my home appliance?
What happens if I’m having problems submitting my claim?
How can I check the status of my claim?
I submitted my information but I haven’t gotten an email confirmation in 5 business days. What do I do?
- Please be sure to check your Spam folder (emails will be sent by email@example.com)
- If you still have not received an email, please take a look at your submission status by following the instructions under “How can I check the status of my submission?”
- If there hasn’t been an update to your status within 10 business days, please contact Customer Support at 1-866-888-5503.