Fortnite Galaxy Skin Redemption

Frequently Asked Questions

An Epic Games account is required. You’ll need to install and play Fortnite using the instructions below (do not install from the Google Play store) on your Galaxy Note9 or Galaxy Tab S4 to redeem your Galaxy Skin. Only one Galaxy Skin is granted per device.*

Galaxy Skin Redemption Deadline: 3/7/2019

How do I become eligible to receive a Fortnite Galaxy Skin?

To become eligible to receive a Fortnite Galaxy Skin you must purchase a new Samsung Galaxy Note9 or a Galaxy Tab S4. For additional details, see Terms and Conditions at the bottom of the page.

I bought a different Samsung device. Am I eligible for this offer?

No, you can only become eligible to receive a Fortnite Galaxy skin by purchasing a Galaxy Note9 or Tab S4. For additional details, see Terms and Conditions at the bottom of the page.

Do I need a Samsung or Epic Games account to redeem my Galaxy Skin?

Yes, you must register or sign in to your Epic Games account in order to redeem this Galaxy Skin. Use the instructions below to install Fortnite (do not install Fortnite from the Google Play store, in order to be eligible for this Galaxy Skin your Fortnite game must be downloaded from Galaxy Apps) on your Galaxy Note9 or Tab S4 and redeem your Galaxy Skin. Note: Fortnite must be installed on your Galaxy Note9 or Tab S4 in order to redeem your Galaxy Skin.

Follow the redemption steps below:
  1. Download Fortnite on your Galaxy Note9 or Tab S4 from the Samsung folder > Galaxy Apps and tap on the Fortnite Banner.
  2. Tap INSTALL AND OPEN in the Quick Installation Pop-up, then read through and accept the terms and conditions. Note: This will install and open the Fortnite Installer and Fortnite on your Galaxy Note9 or Tab S4 .
  3. Once logged in, play three matches of Fortnite on your Note9 or Tab S4 device.
  4. Tap the “Return to Lobby” button after being eliminated or winning a match for it to count toward the three matches you need to complete.
  5. After three matches are complete, allow 24 - 48 hours to receive a gift box in Fortnite with your Galaxy Skin. Tap the gift box to open and use your Galaxy Skin.

How do I redeem my Fortnite Galaxy Skin?

After you’ve registered your Epic Games account, you will need to install and play Fortnite (do not install Fortnite from the Google Play store, in order to be eligible for this Galaxy Skin your Fortnite game must be downloaded from Galaxy Apps) on your Galaxy Note9 or Tab S4 to redeem your Galaxy Skin. Note: Fortnite must be installed on your Galaxy Note9 or Tab S4 in order to redeem your Galaxy Skin.
Follow the redemption steps below:
  1. Download Fortnite on your Galaxy Note9 or Tab S4 from the Samsung folder > Galaxy Apps and tap on the Fortnite Banner.
  2. Tap INSTALL AND OPEN in the Quick Installation Pop-up, then read through and accept the terms and conditions. Note: This will install and open the Fortnite Installer and Fortnite on your Galaxy Note9 or Tab S4 .
  3. Once logged in, play three matches of Fortnite on your Note9 or Tab S4 device.
  4. Tap the “Return to Lobby” button after being eliminated or winning a match for it to count toward the three matches you need to complete.
  5. After three matches are complete, allow 24 - 48 hours to receive a gift box in Fortnite with your Galaxy Skin. Tap the gift box to open and use your Galaxy Skin.

Why don’t I see my Galaxy Skin immediately in my Fortnite locker?

After you’ve installed Fortnite on your Galaxy Note9 or Tab S4 (do not install Fortnite from the Google Play store, in order to be eligible for this Galaxy Skin your Fortnite game must be downloaded from Galaxy Apps), you must play and complete three matches. Once you have completed three matches, please allow 24 - 48 hours for your gift box with your Galaxy Skin to appear.

What happens if I have issues with or questions about Fortnite?

If you have questions specific to Fortnite, please reference the Fortnite FAQ page.

For additional questions, please contact Fortnite support at fortnitehelp.epicgames.com.

What if I am having issues accessing the Epic Games Launcher?

If you are receiving an error message or need help accessing the Epic Games Launcher, please go to https://epicgames.helpshift.com/a/epic-launcher/ for support and troubleshooting.

Does my Galaxy Skin expire?

Your Galaxy Skin does not expire. The Galaxy Skin will be available to redeem until 3/7/2019. Once you add the Galaxy Skin to your Fortnite account, it is yours to keep.

Is my Galaxy Skin available for Fortnite on other consoles? (i.e. XBOX One, PS4)

Your Galaxy Skin will be available for use on any platform that you play on after redeeming it on your Samsung device.

I have a Fortnite account already, can I use my same account on my Galaxy Note9 or Tab S4 ?

Yes, when accessing the game for the first time you will be prompted to sign into your existing Epic Games account.

If I use my existing Fortnite account on my Galaxy Note9 or Tab S4 , can I still access it on other consoles?

Yes, you can access the same account on other platforms.

If I use my existing Fortnite account on my Galaxy Note9 or Tab S4 , do I have access to my same purchased or earned content?

Yes, you will have access to any content that you have previously purchased or unlocked on that account.

Does Fortnite require network access to play?

You will need to either have a data connection or be connected to wi-fi in order to play Fortnite on your Samsung device.

Does Fortnite require a paid subscription for me to play?

No, Fortnite is completely free to play with no subscription required.

Can I access multiple Fortnite accounts on my Samsung device? (i.e. I have a family member who wants to play)

Only one account may be signed in to Fortnite at any time. You can access multiple accounts on the same device but you will need to sign out of one account from the game menu before being able to access the other account.

Can my Galaxy Skin be transferred to another account?

No, the Galaxy Skin is available for use on the account that purchased or unlocked the item. You are not able to transfer the skin between accounts.

Is Fortnite exclusive to specific Android devices?

Fortnite is only available on a select group of gaming platforms and Samsung devices.** The Galaxy Skin is exclusive to users with Note9 or Tab S4 devices.

What other resources are available if I have questions that are not answered by this document?

For Fortnite questions, please reference the Fortnite FAQ page or contact Fortnite support at fortnitehelp.epicgames.com

For Samsung questions, you can get additional help by calling Samsung Customer Support at: 1-866-888-5503.
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