Samsung YouTube Premium Offer

Frequently Asked Questions

Get a free year of YouTube Premium when you buy any Galaxy S10 or Note9 ($144 value).*
*For new YouTube Premium subscribers only. With valid offer claim. Supplies are limited. Terms and conditions apply.

Purchase period: 6/4/2019 - 6/30/2019
Redemption period: 6/4/2019 - 7/15/2019
Resubmission deadline: 7/22/2019

Who is eligible to participate in the Samsung YouTube Premium Offer?

Any US/DC resident who is at least 18 years of age who purchased a Samsung Galaxy S10e, S10, S10+, S10 5G or Note9 device between 6/4/2019 and 6/30/2019. No other Samsung products are eligible for this promotion. For additional details, see Terms and Conditions at the bottom of the page.

I bought a different Samsung product. Am I eligible for this offer?

No, only the purchase of a Galaxy S10e, S10, S10+, S10 5G or Note9 qualifies.

Can I also register my purchase for another Samsung offer?

Yes, you can combine this offer with other carrier, retailer, and Samsung offers. Offer cannot be combined with any other YouTube Premium or YouTube Music Premium offer(s).

What retailers are participating in this offer?

B&H Photo, Best Buy, Conn’s, Costco, Curacao, Fry’s, Nebraska Furniture Mart, Sam’s Club, Samsung.com/Shop Samsung app, Samsung Experience Store, Sprint, Target, Tracfone, U.S. Cellular, and Walmart are participating retailers.

What will I receive with my eligible purchase in this offer?

Upon approval, you will receive a 1-year YouTube Premium free trial code ($144 value). Supplies are limited. Terms and Conditions apply.

If I already have a YouTube Premium account, am I eligible?

No, this offer is only valid for new YouTube Premium subscribers. This gift is only available to customers who are not current YouTube Premium, YouTube Music Premium or Google Play Music subscribers, have not been YouTube Premium, YouTube Music Premium, YouTube Red, or Google Play Music subscribers nor participated in a YouTube Premium, YouTube Music Premium, Google Play Music, or YouTube Red trial before.

When does my YouTube Premium free trial code expire?

This free trial code expires on 9/30/2019. The free trial ends 1 year after the code is redeemed. At the end of the trial period, you will be automatically charged the standard subscription price, which currently is $11.99USD.

Are there any additional requirements for the YouTube Premium free trial?

You must redeem your YouTube Premium free trial from your eligible Galaxy S10 or Note9 and have a Google account and a valid form of payment at sign-up.

When will I receive my YouTube Premium free trial code?

After your registration is approved, your gift will be e-mailed to you in approximately 4-6 weeks.

How do I register for this offer if I purchased a Galaxy S10e, S10, S10+, S10 5G or Note9?

  1. Download and install the Shop Samsung app on your eligible Galaxy S10 or Note9 from the Google Play store.
  2. Open the Shop Samsung app, tap the “Menu Icon” on top left > select “My Inbox” > Samsung YouTube Premium Offer.
  3. Tap ALLOW when prompted to allow Shop Samsung to make and manage phone calls and access your contacts.
  4. Tap REGISTER NOW for the Samsung YouTube Premium Offer.
  5. Tap OK when prompted to sign in to your Samsung Account to redeem the offer.
  6. If you are not signed in to your Samsung Account on your device, you will be prompted to sign in. Otherwise, you will be automatically signed in to your Samsung Account on the Shop Samsung app.
  7. Fill out the required information, and if prompted, upload receipt/proof of purchase by 11:59:59 PM ET on July 15, 2019.

How do I register if I purchased more than five (5) smartphones?

If you purchased multiple smartphones, you will need to register each device individually through the Shop Samsung app. After registering the first device, tap REGISTER ANOTHER DEVICE to continue registering your next smartphone. Please note that the YouTube Premium offer can only be redeemed one time per Google account. If you receive more than 1 free trial code, you will need to redeem the additional codes on separate accounts.

The Shop Samsung app asks me for permission to make and manage phone calls. Why does Shop Samsung need access to this information?

Shop Samsung requires this Android permission to check your device IMEI for eligibility. Shop Samsung will not access your contacts or address book.

The Shop Samsung app asks me for permission to access my contacts when I tap the Register Now button on the promotion. Why does Shop Samsung need access to this information?

Shop Samsung requires this Android permission to access your Samsung Account to log you in automatically. Shop Samsung will not access your contacts or address book.

Can someone else register my offer claim on my behalf?

No, you must register your own offer claim. Rules specify that you may not have a third-party representative register on your behalf.

What kind of proof of purchase will I need to provide to redeem this offer?

If you’ve purchased any Galaxy S10 device or a Note9 during the eligible purchase period, you may not need to provide any additional proof of purchase. If prompted to provide proof of purchase, you can use:
  1. In-Store Purchase: Save your register receipt.
  2. Online/Phone Purchase: If ordered online or over phone, please save email confirmation of purchase as well as the packing slip received with the device.
  3. If you do not have any proof of purchase, you will need to return to the carrier/seller store and request a proof of purchase that lists which device you purchased as well as its purchase date.

What happens if I purchased my Galaxy S10 or Note9 on Samsung.com or the Shop Samsung app?

If you purchased your phone on Samsung.com or the Shop Samsung app, you will receive your YouTube Premium free trial code with purchase as part of the check-out process. Once your purchase has been verified, you will receive an email confirmation with more details on your gift(s).

Am I able to submit an Offer Claim Form if I purchased my Galaxy S10 or Note9 on Samsung.com or the Shop App, but opted out of selecting a gift at checkout?

Unfortunately, you will not be eligible to submit an Offer Claim Form in this case. Your gift must be selected at checkout to obtain your gift. For additional details, see Terms and Conditions at the bottom of the page.

Can I register a claim on each qualifying device using the same Samsung Account?

Yes, you are able to use the same Samsung Account to register a claim on each qualifying device.

How do I redeem this offer if it was purchased on behalf of a business?

For 50 or more devices, please contact samsungpromotions@sea.samsung.com to obtain a registration form. This email address is for large orders only. If you have offer questions, please call 1-866-888-5503.

What information do I need when registering my claim?

You must have your qualifying device(s) as well as the receipt(s) in hand (if prompted) to fully complete the registration process.

If I lost my receipt/proof of purchase to the qualifying device purchase, can I still participate in this offer?

If registering for the promotion via your eligible Galaxy device, you may not need a receipt/proof of purchase to participate. If prompted, you will need to provide proof of purchase. If you do not have a receipt/proof of purchase, please see your retailer and request a new receipt listing your eligible device and the date you purchased it.

When is the latest I can enter my information in the Shop Samsung app to take advantage of this offer?

You will not be able to register for this offer after July 15, 2019, and will no longer be eligible for the offer after that time.

What happens if I am having general problems with my claim registration?

To receive help with your registration, you can engage in a Chat conversation by tapping the chat icon at the top right of your screen or you can contact Samsung Customer Support at 1-866-888-5503 for further assistance.

What do I do if I registered my information, but I have not received an email or app confirmation within 24 hours?

  1. From the app, you can check your registration status from Menu > My Inbox or online here.
  2. Check your Spam folder (emails will be sent by noreply@samsungpromotions.com or noreply2@samsungpromotions.com).
  3. If there hasn’t been an update to your registration status within 48 hours, please contact Customer Support at 1-866-888-5503.

What do I do if I am rejected?

You will receive an email explaining why your claim registration was rejected along with the steps to resubmit. You cannot resubmit an offer claim form more than one (1) time. Resubmissions must be completed by July 22, 2019. If you do not receive this email, please contact Customer Support at 1-866-888-5503.

What can I do if I receive a networking error when uploading my receipt in the Shop Samsung app?

Please note the maximum file size allowed is 12MB. Please check your file size and try uploading your receipt again.

Where should I go if I need to resubmit my claim?

If your claim has been rejected, you can resubmit your claim with receipt/proof of purchase from the link sent in the email you have received. You can check your registration status in the app from Menu > My Inbox or online here.

What should I do if I’m taking a picture of my receipt but the picture comes out blurry?

Please try to take the picture in good lighting and ensure receipt/confirmation date and qualifying device name are clearly readable. Please note the maximum file size allowed is 12MB.

How long will it be before I can see a status update after submitting a claim?

Please allow at least 24 hours after submitting for your registration status to be available using the email address you registered with for the offer.

What other resources are available if I have questions that are not answered by this document?

You can get additional help by calling Samsung Customer Support at: 1-866-888-5503.
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