Samsung Upgrade to Galaxy Offer

Frequently Asked Questions

Buy a Samsung Galaxy S9 or S9+ between 6/21 - 6/30 and receive MoviePass™ subscription(s) on us.*

Valid Purchase Dates: 6/21/2018 - 6/30/2018
MoviePass Reward Code Redemption Deadline: 8/9/2018

Who is eligible to participate in the Samsung Upgrade to Galaxy Offer?

Select US/DC residents by invitation only from Samsung who are at least 18 years of age and who have purchased a new Samsung Galaxy S9 or S9+ between 6/21/2018 and 6/30/2018. No other Samsung devices are eligible for this promotion. For additional details, please see Terms and Conditions at the bottom of the page.

I bought a different Samsung device. Am I eligible for this offer?

No, only the purchase of a Samsung Galaxy S9 or S9+ qualifies.

Am I eligible to participate in another Samsung offer in addition to this one?

Please check your original offer email. It outlines whether your offer is stackable with other Samsung offers or not.

What is the process for redeeming my MoviePass subscription(s)?

  1. Starting June 21st, purchase your Galaxy S9 or S9+ on Samsung.com or the Shop Samsung app.
  2. Your reward code will be emailed to you by Samsung upon approval (14 days after your device is delivered).
  3. Go to https://www.moviepass.com/samsung to complete your registration.
  4. Enter your Redemption Code from Samsung (You can register 1 code at a time).
  5. Enter your personal information and create a password.
  6. Select your payment method and enter your payment information.
  7. Enter your billing address, shipping address and phone number.
  8. Agree to the MoviePass terms and then select REDEEM MY COUPON to complete your registration.
  9. After your account is confirmed, your physical MoviePass card will arrive in the mail within 7-10 business days.
  10. Follow the instructions from MoviePass to download the MoviePass app and reserve your movie.

What will I receive with a new Samsung Galaxy S9 or S9+ purchase in this offer?

After 14 days within your device being delivered (past the official return period), you will receive a subscription code as well as instructions for redemption. This MoviePass subscription includes a physical MoviePass card, which will be shipped by MoviePass after signing up. Terms and Conditions apply.

When will I receive my MoviePass subscription(s)?

After your Samsung Galaxy S9 or S9+ purchase has been validated, you will receive a reward code. You must redeem your reward code on or before 8/9/2018 or it will expire. Once you download the MoviePass app, please sign up and enter your reward code. Your MoviePass™ card will arrive in the mail approximately 14 days after signing up.

When is the latest I can make a purchase to take advantage of this offer?

You have until 11:59:59 PM ET on June 30, 2018 to make a Galaxy S9 or S9+ purchase and participate in this offer.

How do I redeem my new MoviePass subscription(s) if I am an existing subscriber?

This MoviePass subscription(s) is for new customers only. If you have an existing MoviePass account, please register with a new or different email address.

What happens if I have issues with or questions about my MoviePass subscription(s) or MoviePass card?

If you have already signed up for your MoviePass subscription, please go to moviepass.zendesk.com to submit a support request through the MoviePass FAQ in-app chat section.
For additional questions, please call MoviePass™ support at 1-646-400-0801.

What if I have general questions about this offer?

Please contact Samsung Customer Support at 1-866-888-5503 for further assistance.

What if I have issues ordering my device?

For issues ordering your device, please call 1-800-SAMSUNG.

What if I made an eligible purchase, but have not received confirmation within 24 hours?

If there has not been confirmation of your Galaxy S9 or S9+ purchase within 24 hours, please call 1-800-SAMSUNG for assistance.

What other resources are available if I have questions that are not answered by this document?

For additional help, please call our Samsung Customer Support at: 1-866-888-5503.
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