Samsung TV and Xbox One Bundle Offer
Frequently Asked Questions
Purchase both a qualifying Samsung QLED TV and a Xbox One and you’ll get a $100 Visa® Virtual Reward.*
Valid Purchase Dates: 7/1/2019 - 12/31/2019
* Eligible purchases made 6/17/2018 - 6/30/2019 from eligible retailers can still be redeemed.
Do I have an eligible purchase?
What is the offer?
Eligible TVs include: QN75Q9FNAFXZA, QN65Q9FNAFXZA, QN65Q9FNAVXZA, QN82Q8FNBFXZA, QN75Q8FNBFXZA, QN65Q8FNBFXZA, QN55Q8FNBFXZA, QN55Q8FNBVXZA, QN65Q7CNAFXZA, QN55Q7CNAFXZA, QN65Q7CNAVXZA, QN55Q7CNAVXZA, QN65Q75CNFXZA, QN55Q75CNFXZA, QN75Q7FNAFXZA, QN65Q7FNAFXZA, QN55Q7FNAFXZA, QN55Q7FNAVXZA, QN75Q75FNFXZA, QN65Q75FNFXZA, QN55Q75FNFXZA, QN82Q6FNAFXZA, QN75Q6FNAFXZA, QN65Q6FNAFXZA, QN55Q6FNAFXZA, QN49Q6FNAFXZA, QN55Q6FNAVXZA, QN82Q65FNFXZA, QN75Q65FNFXZA, QN65Q65FNFXZA, QN55Q65FNFXZA, QN49Q65FNFXZA, QN82Q90RAFXZA, QN75Q90RAFXZA, QN65Q90RAFXZA, QN82Q80RAFXZA, QN75Q80RAFXZA, QN65Q80RAFXZA, QN55Q80RAFXZA, QN85Q70RAFXZA, QN82Q70RAFXZA, QN75Q70RAFXZA, QN65Q70RAFXZA, QN55Q70RAFXZA, QN49Q70RAFXZA, QN82Q60RAFXZA, QN75Q60RAFXZA, QN65Q60RAFXZA, QN55Q60RAFXZA, QN49Q60RAFXZA, QN43Q60RAFXZA, QN32Q50RAFXZA
Eligible Xbox One console models include: CYV-00001, FMP-00001, 234-00301, 234-00324, 234-00399, 234-00347, ZQ9-00342, ZQ9-00319, ZQ9-00288, 234-00226, ZQ9-00374, 234-00180, ZQ9-00202, ZQ9-00317, ZQ9-00248, 23C-00001, 2DZ-00002, 234-00025, 234-00051, ZQ9-00041, 23N-00001, ZQ9-00043, 234-00033, 234-00068, ZQ9-00028, ZQ9-00074, 234-00055, 234-00061, ZZG-00002, ZZG-00028, ZQ9-00051, 234-00105, 234-00151, 234-00128, 234-00152, ZQ9-00001, ZQ9-00109, ZQ9-00132, 234-00001, KF6-00053, 5C6-00083, 5C6-00037, 5C5-00025, KF6-00026, 5C6-00017, 5C7-00042, 7UV-00077, 6RZ-00118, KF6-00064, 6QZ-00026, 6RZ-00022, 6RZ-00050, KF7-00043, KF6-00058, 5C7-00143, KF7-00050, KF7-00096, KG4-00051, TM3-00002, 7UV-00239, 7UV-00163, K7F-00044, 5C5-00081, KF7-00146, 5C6-00136, 5C7-00239, KF6-00086, KF7-00151
When can I expect my Visa® Virtual Reward Account?
How do I redeem this offer?
- Purchase any qualifying Samsung QLED TV and Xbox One console (see above or see terms for complete list of eligible models) in-store from a participating authorized Samsung dealer between June 17, 2018 and March 31, 2020 (“Qualifying Purchase”) and save your receipt. Qualifying Purchases may be made at different retailers but must be made within thirty (30) days of each other. Offer is not valid on purchases made at Best Buy before July 1, 2019.
- Between June 18, 2018 and April 30, 2020, Visit https://promos.samsungpromotions.com/Xbox (“Website”) to access the online registration form.
- Complete and submit the Offer registration form by following the on-screen prompts to provide the required information including but not limited to: participant’s full name (no initials), complete mailing address (no P.O. Boxes), valid email address, telephone number, and date of birth. Participants will not be allowed to change their mailing address or email address after submitting.
- Provide date of Qualifying Purchases and upload a photograph of the original register receipt(s) showing the Qualifying Purchases by April 30, 2020.
Can I submit for more than one qualifying purchase?
I bought the Samsung TV and Xbox One console from a non-participating retailer, am I eligible for this Offer?
I previously bought qualifying products in one single transaction from a participating retailer, can I still participate in this Offer?
What information do I need to submit?
Where do I find serial numbers on my TV and Xbox One?
I lost my receipt/proof of purchase to the qualifying TV and Xbox One purchase; can I still participate?
What happens if I don’t submit my information online by April 30, 2020?
What do I do if I get the error message “Invalid Serial Number” when inputting my serial number for my TV and Xbox One?
What happens if I’m having problems submitting my claim?
How can I check the status of my claim?
I submitted my information but I haven’t gotten an email confirmation in 5 business days. What do I do?
- Please be sure to check your Spam folder (emails will be sent by email@example.com)
- If you still have not received an email, please take a look at your submission status by following the instructions under “How can I check the status of my submission?”
- If there hasn’t been an update to your status within 10 business days, please contact Customer Support at 1-866-888-5503.